Twitter valued at $8 billion
With an estimated revenue this year of just $150 million, Twitter is raising funding of $800 million that values the company at $8 billion.
Zendesk launches Enterprise helpdesk plan
Web-based help desk and customer support provider Zendesk has launched an enterprise-level plan. Zendesk is a Software-as-a-Service (Saas) used by names such as Adobe and Sony Music, Zendesk offers the ability to support customers through multiple channels including email, web, social media and live chat.
New enterprise-level features include:
- Unlimited use
- User management is via roles and permissions.
- Limiting access by IP range
- Email archiving
- Business rules analysis tools
- Multiple brands supported from a central environment
How to encourage social business adoption
Accenture uses a mix of Microsoft Sharepoint and Yammer (an enterprise version of Twitter) for its internal social networking capabilities. To encourage take-up Accenture uses gamification, such as “complete your profile” competitions. Gamification is the use of “games” applied to non-gaming situations, e.g. business.
Pros and cons of migrating to the cloud
A brief article giving an overview of the pros and cons of migrating to cloud computing.
Texting more important than smart phones?
With developers rushing to deliver products for the latest iPhones and Android devices, it’s sobering to remember that texting still has the farthest reach of any technology.
Janrain raises $15.5 million
Provider of identity management services Janrain has raised $15.5 million. Janrain provides social login, sharing to social networks and social network monitoring Software-as-a-Service (SaaS) for such names as Universal Music Group, MTV, Ning, Kodak, HarperCollins, Dr. Pepper Snapple Group, Sears and Avis.
Janrain is also known as an OpenID provider, a technology whose time may have come and gone, as witnessed by 37signals’ recent dropping of OpenID support.
Amazon offers identity federation
Amazon Web Services (AWS) Identity and Access Management (IAM) securely controls access to AWS services and resources. Now AWS offers identity federation enabling existing enterprise identities to securely access AWS APIs and resources using IAM.
AWS has made a couple of other announcements. AWS has made Virtual Private Cloud (VPC) generally available and a new service, AWS Direct Connect, allows enterprises to create a connection to an AWS Region via a dedicated network circuit.
Google Apps completes audit process
Google Apps and Google App Engine are now certified for the SAS70 Type II, SSAE 16 Type II and, of particular interest to non-US customers, ISAE 3402 Type II standards. Google claims to be the one of the first major cloud providers to be certified for compliance to these new standards.
Zoho Meeting implemented in HTML5
As well as Java, ActiveX and Flash implementations, Zoho Meeting has been implemented in HTML5. This means that no installation or plugin is required as long as a modern browser is being used such as Google Chrome (1+), Mozilla Firefox (3.0+), Internet Explorer (9+), Safari (3+) and Opera (9.5+).
BitNami Cloud Tools for AWS
Open source project BitNami has announced BitNami Cloud Tools for AWS to aid cloud computing. BitNami Cloud Tools for AWS bundles AWS tools into one package whilst the core BitNami project produces open source installers packages for deploying web applications into the cloud including:
- SugarCRM (customer relationship management)
- Redmine (project management)
- JasperServer (reporting)
- Alfresco, WordPress, ezPublish, Joomla, ocPortal, Typo, and Drupal (blogging and content management)
- Coppermine and Gallery (photo galleries)
- Dokuwiki (documentation wiki)
- Moodle (learning and course management)
- Mantis (bug tracking)
- phpBB (bulletin board)
- Spree (e-commerce)
- Tracks (GTD tracker)