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Enterprise Service Desk: Bend or Break in the New World

Enterprise Service Desk: Bend or Break in the New World

Arthur February 4, 2013 0

The advancement of business technology during the last few years has been very disruptive for the IT field. The forces driving the future of business technology (cloud, mobile, big data, and social technology) coalesce

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ITIL Problem Management and Security: A Cloud(y) Future

ITIL Problem Management and Security: A Cloud(y) Future

Arthur January 2, 2013 0

ITIL Problem Management and Security: A Cloud(y) Future. Effective problem management is an integral part of any organization’s IT service and security. By ensuring that appropriate processes are in place to identify, analyze, and

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